Yarra Valley Water

About Yarra Valley Water

Yarra Valley Water provides essential water supply and sanitation services to over 1.7 million people who live and work in the northern and eastern suburbs of Melbourne. However we do a lot more than just making sure there’s water when you turn on the tap! Working with us, you will be trained in a variety of aspects of the water industry. The Role Ours is not a typical contact centre. We empower our Customer Care Consultants to get to know our customers and take the time to really solve their problems. We want to make it easy for our customers, so they don't need to call us again. To do this, you will take ownership of resolving customers' account and billing related enquiries. You will interact with our customers via phone (inbound and outbound calls), as well as email and Web Chat. You don’t need contact centre experience, but you do need to be truly passionate about helping others. You will enjoy engaging with our customers, be confident in how you speak to people and in making decisions. You will have great computer skills with the ability to pick up new systems quickly. The Roster You must be available to work on a rotating roster between 8am and 7pm Monday to Friday. We provide rosters 4-6 weeks in advance, so you’ll always be well aware of what your coming month looks like. The Training Extensive training is provided, starting on 13 April 2020. To be eligible for this role, you must be available to commence on that day and commit to the full-time, 4-week training program, 8:30am to 4:30pm daily. The Benefits Our Customer Care Consultants are paid a salary of $45,575 per annum (plus 10% superannuation) for the duration of training. Upon successful completion of training & related assessments, the salary will increase to $50,840 per annum (plus 10% superannuation). Other awesome benefits of working for YVW include; Supportive, friendly team environment On site cafeteria Free car parking Ongoing coaching & training to assist you in your development Vibrant workplace culture with a strong focus on encouraging and achieving Free flu vaccinations Social events, skill-sharing and networking opportunities If you feel you’re a good fit and are passionate about providing exemplary customer service, then this could be the role for you. Further information about Yarra Valley Water can be found on our website www.yvw.com.au.

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Company Info

Company Type: Public

Company Size: 501 - 1000

Revenue: > 10 billion (USD)

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Job Ads found: 506

Job Ads per Month: 11.0

Hiring Locations: 3

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