Systems

About Systems

Assistant Manager (Outsourcing) at Systems Limited focuses on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. The positions is responsible to foster positive relationships with our clients, using the most efficient ways to deal with customer complaints, queries or concerns. Responsibilities: Own and manage the assigned projects using the efficient project management techniques. Oversee the customer service team. Manage and train Customer Associates. Set customer satisfaction goals and work with the team to meet them on a consistent basis. Interact with customers, responding to their questions and guiding them to the appropriate service. On-board new employees and train them based on your expertise and skill set. After gaining enough product knowledge, you must be able to make your team ready to deliver product with full efficiency having quality intact. Requirements: Technical skills: Project management. People management. Management / Interpersonal Skills: Leadership skills. Analytic and decision-making skills. Communication skills. Presentation skills. Focus, confidence and ability to drive the team bringing efficiency Ability to set expectations and manage conflict. Other: Should have at least 3 years of experience in BPO project management. Job Type: Full-time Experience: customer service: 3 years (Preferred)

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 1001 - 5000

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Job Ads found: 376

Job Ads per Month: 8.4

Hiring Locations: 15

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