Streamline I.T. Solutions

About Streamline I.T. Solutions

Streamline is seeking a Help Desk Support Technician to join our growing team. Must have experience in managing business networks, client server/desktop support for small to mid-size companies. Experience diagnosing, troubleshooting and resolving client issues with various software products, hardware, maintenance, installations and upgrades. Also require experience in supporting end users and servers using strong problem solving, organizational and interpersonal skills to meet daily challenges. May be required to act as the lead on special projects and manage assets for multiple sites. About Us Streamline I.T. Solutions Inc. is a Managed I.T. Service provider, serving Sherwood Park, Edmonton and surrounding areas. We provide a portfolio of I.T. services, software, and technology that solves critical problems for our clients. We specialize in helping clients secure their operations, increase efficiency and solve problems quickly. We attribute our continued success to the passion and hard work of our diverse team. We offer a challenging work environment that provides continual learning and skills enhancement through team building, additional training, and on-site experience. Network Administrators work closely with our clients, both remotely and on site, to provide superior support and customer service. Core Duties and Responsibilities IT support on technical related requests in person, over the phone or email. Ticket creation and monitoring of resolution status. Managing network infrastructure and implementation, including monitoring of network traffic and server optimization. Setup active directory users, knowledge of security groups, and group policy. Network administration and maintenance of local area network services such as firewalls, switches, and other devices. Maintenance of hardware and software through monitoring, configuring, troubleshooting, upgrading and repair. Cleanup and maintenance of existing systems as needed. Knowledge of Windows Server Operating Systems. Knowledge of Office 365/Exchange & Office Products such as (Word, Excel, PowerPoint, Outlook). Ongoing maintenance and improvements in Hyper-V & VMware Systems. Implementation and maintenance of corporate backup systems. Administer virus protection and removal. Coordinate vendor technical support as required, including submitting RMA’s and warranty checks. Implement and comply with site-specific operations and security policies. Implements, maintains, and adheres to all IT policies and procedures as set by Streamline Management. Travel as needed to remote client sites. Assisting other IT teams as needed. Must be available to participate in rotating emergency on-call support and weekend projects. Basic understanding of VOIP phone systems, Qualifications Required: 1 to 4 years experience in IT, preferably some being in Managed Services or IT Consulting troubleshooting software and hardware problems on various equipment, including desktop and laptop computers, point of sale equipment, enterprise servers, storage devices (SAN), and networking devices (switches/routers). A relevant technical post-secondary degree, diploma or equivalent work experience. Must have own vehicle and valid driver's license. Excellent analytical and client communication skills. Deliver excellent results in an unsupervised environment. Maintain a level of professionalism throughout the work place. Qualified candidates are encouraged to submit their resume in PDF or Word. No phone calls or agencies, please. We thank all applicants for your interest. Due to the volume of responses, we are only able to contact those who are fully qualified, based on the requirements for this role. For more information, visit our website at www.streamlinesolutions.ca. Job Types: Full-time, Permanent Experience: help desk: 1 year (Preferred)

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