Planet

About Planet

Employment Type: Employee Contract Type: Fixed Term Contract (Fixed Term) WE ARE PLANET Planet is a large international cross-border digital fin-tech payments company, operating in over 60 markets across the world and providing a range of services to over 400,000 luxury merchants and 100 acquiring banks. We have grown rapidly over the last seven years and increased seven times in value over this period based on a combination of both organic and acquisition-led growth. The travel and tourism market that we operate in continues to show consistent growth, underpinned by megatrends such as the expansion of middle classes across the world and the desire for Asian shoppers in particular to purchase authentic luxury goods outside their home countries. This growth is set to continue, with ambitious plans to double the business in three years delivering market share expansion in a growing market. Now, with over 1,500 employees spread across five continents, we are an international payment services provider. ABOUT THE ROLE To comprehensively provide a full sales support service to the Country’s sales team. This role will liaise directly with Country Sales Manager and Country Manager and occasionally the Retailer’s, undertake training of Retail staff on PTF PoS equipment and sales material and administer the weekly sales figures and CRM system for the Country Sales Manager. This sales role is undertaken by delivering a consistent high level service in line with Planet policies and procedures and in keeping with the Company’s Vision, Mission and Strategy. WHAT YOU WILL DO Sales: Identifying, targeting and winning new targets\clients\businesses. Meeting sales plan agreed with the Country Sales Manager. Sales Packs: Following regular phone calls to defined Retailers assessing their stock requirements follow up by prepare the necessary sales material and arrange dispatch within the defined Service Level timeframes. New store start-ups: Alongside the sales team assist in all aspects of the new store start- up process. This will involve processing new store setup requests through the agreed setup procedure and dispatching within the defined Service Level timeframes. This will also involve follow up calls to defined retailers to provide training with the retail staff around the operational of the refund solution and the rules and regulations of the Retail Export Scheme. PoS Equipment & Training: Prepare the setup and for delivery of the PTF Solo POS machines for defined Retailers. As part of the review of Defined Accounts the SSR will also be tasked with ensuring the full operation of other integrated systems and reporting back on issues raised to the SD. Undertake telephone training of these solution as required by the Retailer and requested by the Country Sales Manager. Government / Competitor Forms: Where a tourist has completed a Government issued VAT refund form these forms that arrive to the office must be sorted and called upon the advice of the SD. The same process need to happen with competitors form. This specific tele sales aspect of the role requires an understanding of the PTF service, selling the benefits to the retailer and then ensuring the sale is completed with the Retailer. Dormant accounts: Be the central point of contact for all sales related questions from Retailer’s and Refund Agents (City Cash). If the call requires follow up this must be done within the agreed times to ensure that a full and qualitative customer service is given at all times. Additionally, on a schedules basis, undertake telesales call to defined dormant accounts. Axapta User & Sales reports: Act as the central point for the SD/SS Manager in relation to manipulating data and preparing statistical reports for defined reporting (Dormant Accounts, Chain Reports) using the internal Axapta data system. This will require strong Excel skills. Accountability: Be fully familiar and understand authority level and ultimate accountability of this role. Liaise regularly with Country Sales Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows. Performance Management: Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times. WHO YOU ARE Must have proven experience in a sales administration environment. Previous retailing and/or telesales selling experience essential. Graduate calibre in a sales and/or business orientated qualification. Proven interpersonal skills, ideally in a similar fast moving sales environment. Proven team working skills. Perfect in spoken and written English and preferably a working/spoken knowledge of other languages. Proven organisational, planning and statistical preparation skills. Must enjoy working with statistics. Excellent IT skills including Windows 7, PowerPoint and Excel skills which is a key requirement and may be tested at interview stage. WHAT YOU WILL BRING TO PLANET Willing and capable to take on responsibility. Must be able to make decisions. Must be able to verbally communicate well and enjoy delivering basic process and equipment training to non-users. Ability to understand a working environment with in a fast growing global company. Proven time management with the ability to deliver to tight deadlines. Proven initiative and common sense. Must be able to travel occasionally. YOUR SKILLS AND OUR VALUES We search for better You are creative, curious and look for new ways of doing things Creative intelligence is your key competency We celebrate differences You are appreciative of people, and recognise the strength in others You inspire through appreciation We go beyond expectations You are bold, open with your ideas, and are at your best every day You drive for results We grow together You are collaborative, you care and you are humble You build the best teams, bringing people together Find out more here: www.planetpayment.com

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Company Info

Legal Form: SA

Company Type: Private

Company Size: 1001 - 5000

Revenue: 25 - 100 billion (USD)

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Hiring Locations: 71

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