PS SOLUTIONS

About PS SOLUTIONS

Attending to all the Service requests coming through Emails & Phone call Reply to them within the defined Timelines. A periodic update on Email. Should carry out defined Health checks/Shift checklist & share observations on them. Call logging with the service provider and follow-up with them for any Issue & Device failures till Closure. Resolving each & every ticket within SLA with proper resolution. Coordination with the user for better CSAT. User confirmation before closure to avoid ticket reopening. Proactive Action on alerts & timely action on issues reported which may lead to severity. Should maintain tracker of all incidents & changes. To keep track and record of all the critical issues handled, along with the Artifacts taken and resolution is given and maintain the same. I will be flexible and open to learn and contribute to newer areas. Job Type: Full-time Experience: 2: 1 year (Preferred) Education: Bachelor's (Preferred)

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Legal Form: LLP

Company Size: 1 - 10

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