Ofgem

About Ofgem

Reporting to the Continuous Improvement Manager, you will work on projects across the remit from strategic change initiatives, regulatory changes and general process improvements. Working with multi-disciplinary teams, internal stakeholders, third party development partners and external stakeholders as appropriate. The role requires knowledge and experience of best practices of Continuous Improvement and Quality Management disciplines. This role will require a collaborative approach in working with colleagues both within and outside the Change Hub. It will also require flexibility and adaptability to ensure the business continues to deliver according to its needs. Responsibilities Working with CI colleagues, product managers; and service managers to conduct root cause analysis reviews to determine metrics, troubleshoot on operational processes and to identify continuous improvement projects. Support the delivery of CI projects and initiatives, ensuring the business impact and project objectives/dependencies are identified, reported on and managed at all times. Facilitate process improvement projects, training/workshops. Pro-actively drive continuous improvement changes to live processes and products, to improve the customer journey and drive efficiencies. Work closely with CI managers in the Change hub to help build knowledge, skills and capability in CI within the wider team. Ensure best practice standards are set and adhered to across the CI portfolio. Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Communicating and Influencing Working Together Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack attached for full details. Benefits Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

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Company Info

Company Type: Government

Company Size: 501 - 1000

Revenue: 5 - 25 million (USD)

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