NIMS University

About NIMS University

We are looking for a dynamic customer relationship lead to support the NIMS Education group. Are you tired of graveyard shifts night and looking forward to a normal life? Then this role will be a fresh breath of air for you. This middle management role is about ensuring total customer satisfaction and minimum escalations. Responsibilities: Leading a large team of customer care agents. Handling the customer email queries. Incoming and outbound communication support. Collecting data for Customer satisfaction survey. Handling Escalations & listening to irate customers (if any). Supervise collated data of feedback received via all channels proactively in accordance with the company’s service standards and policies. To supervise the tracking and compilation of the customer feedback report on a monthly basis. Minimum Qualifications: Excellent English, hindi language (written and oral) and communication skills. Good general knowledge, a curious mind and ability to work independently as well as a part of a team. Candidates from a customer service background(Preferably –BPO/Call centre/Hospitality). Experienced – Graduates with minimum 2 years work experience can apply. Technology /Internet savvy. Willingness and initiative to complete all pending works and not sit back until asked for.

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