Maersk

About Maersk

You will be part of the biggest transformation in the shipping industry since the containerization of shipping. You will be an integrated partner to fulfil our ambitious growth aspiration, being a key player in building customer value propositions to the worlds blue chip companies and drive sales pursuits often with a strategic agenda for our customers. You will be part of a dynamic regional team, engaged with key customers across WCA Region. Being part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Reporting to the Regional Managing Director, West and Central Asia, and being a core member of the Regional Leadership Team, you will play a key role in influencing the business priority of being customer centric and overall business direction based on customer insights and expertise. The West Central Asia Region consists of India and Middle East Countries. We offer A significant and strategic role in Maersk where you will utilise your customer insights knowledge and expertise to help set the business agenda and achieve the overall organizational goals. Through your day-to-day leadership and work, you will gain an in-depth understanding of business management in a market leader in the industry, sharpen your commercial acumen and enhance your stakeholder management skills. In addition, you will have visibility and exposure in the leadership team, regional and global commercial community for future career development within the organization. Key responsibilities Key Responsibilities Manage the overall customer experiences, delivering growth ambition and developments for 20 global/regional key customers (mainly in SCM & 4PL businesses). Manage new customer implementations at a high complexity level, extensive geographical scope, large business scale and impact, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the Maersk organization. Direct leadership, coaching and development of the Team based in the region. Provide coaching and support to the customer service teams based in all the area / countries. Engage pro-actively with various stakeholders in the regions to ensure close collaboration across in delivering excellent service delivery and development opportunities towards customers. Represent WCA/AFR in various BRG (Business Reference Groups) towards CEN as well as project coordination in driving customer experiences transformation initiatives (especially SCM and 4PL). Actively engage with peer groups in the globe and manage stakeholders with capabilities to influence decisions. Attract, develop, and manage talent within the community to ensure it is a highly respected and valued function in the regional structure. Maintain a competency map for the regional community and help to address gaps in knowledge, experience and training. Create internal alignment of roles and responsibilities across the functions. Actively participate in steering committees for projects (system, process/cost efficiency….) that are led by CEN with relevance to WCA/AFR regions. Establish, maintain and develop strong relationships (either indirect via PM team or direct with key customers based in the regions (at strategic, tactical and operational levels) Hold regular customer meetings to discuss progress, issues, mitigations to risks, and introduce development opportunities. Drive the various teams in the organization to ensure service stability and customer solutions are well delivered. Actively engage with WCA CS management community in providing guidance and enablement to ensure a smooth onboarding of new customers. Participate in improvement initiatives in driving NPS result. Work with the commercial organization to maintain oversight of the commercial pipeline to identify potential upcoming large and complex customer implementations. Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology, a tailored project approach and demonstrating our competency of smooth on-boarding. Participate actively in the global PM community and facilitate capacity sharing, cross learning, and capture best practices. We are looking for Minimum 10 years’ experience in logistics including international supply chain management in leadership roles. Proven experience in people leadership. Supply chain solution understanding. Prior commercial experience in engaging with strategic customers. Solid operational background including supply chain operations, ocean, air and local origin services (trucking, customs, and milestone visibility). Excellent interpersonal and communication skills. Strong negotiation skills. Passion, initiative and drive to continuously develop and work with creativity and innovation. Strong problem-solving skills and customer service skills. Ambitious and result oriented self-starter with initiative and strong drive.

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Company Info

Legal Form: Inc

Company Type: Subsidiary or Business Segment

Company Size: 1001 - 5000

Revenue: > 10 billion (USD)

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