James Heal

About James Heal

International Field Service Engineer James Heal are based in two adjoining former textile mills a short distance from Halifax, Town Centre. We Design and Manufacture Testing Instruments and reference materials predominantly for the Textile Industry. You will be joining our company at an exciting time, we have grown 10% a year for the last four years and continue to expand our global customer base, with exciting opportunities to expand into new markets. If you are an experienced Field Service Engineer, who has enjoyed providing a high quality service and support solution to Global customers, then this is the opportunity for you! We trade in over 60 countries, with our volume business located in Asia – this means travelling to places such as Bangladesh, India, Sri Lanka and Vietnam: whilst in addition, you will be visiting many of our traditional markets such as Turkey, Germany, USA and the UK. Aside from global travel, our Engineers are trained to use our bespoke software platforms, which allows the Engineer to provide customer support – from either the UK or remotely – as well as the production of certificates to confirm a James Heal calibration has taken place. On some occasions, you will be based in our offices in Halifax, providing such services to our global customer base, or supporting our Operational Teams internally. Full product training will of course be provided. The successful candidate’s will possess the following competencies in line with the James Heal Company values: The ability to identify, respond to and provide solutions to both internal and external customers through a consistent Customer Focus approach The ability to work independently and Collaboratively as part of a team is essential The ability to ensure that others follow instructions and directions through clear accurate communications Willingness and commitment to provide Leadership, support and develop other Team Members. The ability to organise tasks to meet targets. Making most efficient use of time and other resources. The ability to apply and share knowledge and practical techniques to solve technical problems. A commitment to Health & Safety and Quality standards and understanding of the implications in the work place. The ability to demonstrate energy, drive, commitment and dedication to achieving both own and company success. The ability to adopt and promote an Innovative Continuous Improvement methodology to all activities The ideal candidate will be able to demonstrate: First class mechanical, electrical and electronic skills Previous experience of and an enthusiasm to travel globally – up to 60% of the calendar year. A minimum of an Electro/Mechanical Apprenticeship with HNC/HND level of education or equivalent experience in an engineering subject is required. Knowledge of UKAS and/or ISO is desirable Written and spoken foreign language skills desirable but not essential The ability to demonstrate excellent customer service, ensuring satisfaction is delivered consistently. A Flexible and agile approach to the role is essential. . Reference ID: IFSE1 Job Types: Full-time, Permanent Education: Certificate of Higher Education (Required)

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