Higginbotham

About Higginbotham

Higginbotham has been honored as one of the Best Places to Work by Business Insurance, Best Companies to Work for in Texas by Texas Monthly, as well as other accolades for employment practices. The firm enjoys an employee retention rate that is higher than the industry and state averages—an indicator of our attractive employee culture and competitive employee benefits package and employee ownership opportunities. Position Summary: This position is responsible for accurate reporting and filing of claim notices to the respective Carrier, in addition to reporting handling claim scenarios along with resolution of claims disputes. The Claims Consultant’s functions as a claims representative that provides needed updates to claims related matters to Customers and Producers. Claims Consult is responsible for monitoring the claims inventory, answering phone calls, consulting on claims related issues. Duties include; handling customer service calls as needed, reviewing claims on an as needed basis. Essential Tasks: Reports to the Claims Operations Manager and/or Team Lead on workflow issues and the handling of assigned claims inventory Understand Claims Handling guidelines and Workflows. Ability to train in Sagitta and ImageRight, including document uploads and complete tasks Ability to analyze insurance policies for coverage eligibility Reporting claims to assigned Carrier under appropriate lines of coverage Communicating with clients by phone; returning voice messages Emailing clients with timely responses Emailing Carriers for Follow up and Claims Status Processing incoming electronic and physical mail with appropriate filing and follow up Serving as a liaison between clients, carriers, adjusters, vendors and contractors Communicating claims status with company producers Takes ownership of assigned work process and provides excellent customer service Performs all other related duties as assigned Specific Knowledge, Skills and Abilities: Computer literacy with at least an intermediate level in Word, Excel and Outlook Ability to train and learn the Claims processing guidelines and best practices. Ability to train and learn the working knowledge of claims settlement and insurance claims practices Ability to organize, prioritize and communicate effectively while meeting deadlines and production goals Ability to utilizes great judgment to plan, accomplish goals and effectively solve problems with a variety of scenarios Ability to obtain an Adjusters License Ability to make decisions based on sound knowledge using resources provided Performs a variety of tasks that may require a limited degree of supervision Experience and Education: Bachelor’s Degree or High School Diploma and at least 2 years of experience in the related field Previous insurance experience Education or Applied work history Physical Requirements: Ability to lift 25 pounds. Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Job Type: Full-time Experience: Claims Insurance: 1 year (Preferred) Education: Bachelor's (Preferred)

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 1001 - 5000

Revenue: 100 - 500 million (USD)

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Job Ads found: 91

Job Ads per Month: 3.1

Hiring Locations: 6

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