GreyOrange

About GreyOrange

GreyOrange is seeking a talented and motivated TSE to support external customers for warehouse automation industry products. He will be responsible to provide level 3 support for allocated product lines as per decided SOPs. You are also responsible for knowledge sharing within the client service team and sharing relevant feedback with R&D. Responsibilities:- Responsible for efficiently handling and resolving technical issues which have been passed on by L2. Ensure timely and effective action as per decided work flow basis priority and severity for each ticket. Should ensure maximum issues are resolved without L4/R&D involvement. Should ensure adherence to committed SLA's for each reported issue. Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue. Should follow internal escalation matrix basis severity and resolution time. Should ensure all relevant site specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team. Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers. Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation. Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken Requirements: B.E / B.Tech in EEE / Comp Science with 2-3 yrs experience Experience in Application/Production technical support Troubleshooting / understanding mind set using linux logs (server, embedded) Knowledge on SQL and Any scripting language [Preferably Shell] Knowledge on Server OS installation /config / backup & networking knowledge Should be Interested in traveling, support and conducting seminars, presentations Excellent oral and written communication skills in English Past experience in client service will be an advantage

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Company Info

Legal Form: GmbH

Company Type: Private

Company Size: 251 - 500

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