Fidelity International

About Fidelity International

About the opportunity The Technology function within the Technology, Finance and Investment Admin department provides IT services to the Fidelity International business, globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the company relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The Enterprise Network Services team are responsible for innovative network and firewall design solutions, supporting operations and delivering these services to the FIL business units. The ENS team have global responsibilities, delivering a regional support service through a virtual model, with staff located in our UK, European and India offices. Purpose of your role: A Senior Technical Consultant within Enterprise Network Services (ENS) will be expected to have a fundamental network understanding, including excellent knowledge of network, Firewall and Security technologies, from best of breed vendors. This highly technical and service focussed position will involve Operational support, governance, engineering project delivery from concept, scoping, design through to implementation. The ability to work effectively as a member of a diverse geographical based team is essential. ENS provide services to all areas of the Fidelity business, operating a regional support function that identifies and drives tasks and initiatives to maintain stability and deliver operational improvement. This Incorporates service management, risk management, systems management (including monitoring) lifecycle management and reporting. The ability to work well with incident managers, service delivery managers, project managers and senior stakeholders is fundamental; also the need to be able to work under pressure within a busy and reactive environment. Your key accountabilities: Conduct yourself as a seasoned technical professional. ENS stakeholder, delivering regional ‘Oneteam’ support services. Responsible for resolving High Severity Incidents, providing technical support as required Monitor and manage ENS infrastructure and services, achieving OLAs and KPIs. Work with suppliers and vendors to ensure all services meet expectation and SLA Provide Operational experience, helping further develop and elevate the ENS team Participate in and adhere to ENS engineering. Ensure delivered solutions transition into ‘supportable services’ via the ready for service framework. Mentor and cross train ENS staff as required Your skills and experience: At least 5 – 10 years financial services experience Should be considered a networking expert Excellent understanding of network architecture, design and support (related to the specified technologies) Proven support experience is essential, preferably with a financial services company Proven Service Management (ITIL) experience, specifically incident, problem and change management Delivering and maintaining a ‘quality’ operational service within a high pressure environment Essential skills: Diligent, thorough and professional Service Oriented, business aware and customer focused Motivated, with a positive (can-do) and enthusiastic attitude Good organisational and planning skills, with attention to detail Good documentation skills, including writing policies and procedures Confident, influential and able to communicate effectively at all levels Ability to work with Audit (Internal & external) functions and certification organisations. Experience of supporting network technologies Fundamental understanding of TCP/IP and network switching & routing Familiar with logical troubleshooting processes Understanding of network requirements, able to identify/discuss viable solutions. Cisco Catalyst & Nexus (7K, 5K & 2K) switches, ASR, WAAS, ASA, and ACE Riverbed Steelhead, Aruba Wireless and Alcatel-Lucent VitalQIP LogLogic, SolarWinds Knowledge of monitoring and analysis tools (SolarWinds, Riverbed Shark, Wireshark, etc) Knowledge of DNS & DHCP (IPAM) Ability to fault find and troubleshoot (specific techniques, logical) Ability to cope with demanding schedules and pressured deadlines Must be flexible in approach to work content and responsibilities Must be a self-starter and able to work with a minimum of supervision Must be able to interact with customers (the business) and technicians effectively Desirable skills: F5 Big-IP – LTM (iRules) GTM & ASM) – BigIQ and AppViewX Juniper, Checkpoint and Palo Alto firewall technologies and management platforms Juniper SA/MAG (PulseSecure) Bluecoat proxies, TippingPoint IPS and FireEye, Algosec Professional qualifications (against relevant technologies) Understanding of the PCI Security Standard, also the ISO20000 and ISO27001 standards Project Management qualifications and experience Personal Characteristics: Enthusiastic about technology, innovative in approach Ability to thrive in a technology driven, rapidly changing and expanding environment A desire to do things the right way, whilst remaining focused on team and business objectives Requirements of Role: This role expects a minimal level of out of hours and weekend working This role expects on-call participation (allowance provided) This role does require occasional working from other Fidelity UK offices. ENS also have significant operations in India, APAC and Central Europe so a willingness to travel is advantageous. About you About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. Find out more about what we do, our history, and how you could be part of our future at: www.fidelityrecruitment.com/about-us Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.

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Company Info

Legal Form: Limited

Company Type: Private

Company Size: 501 - 1000

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Hiring Locations: 75

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