ELYON International

About ELYON International

Customer Service & Contact Center Representative III Summary: The Quality Analyst performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide departmental management with feedback regarding adherence to quality standards and operational improvement opportunities. Job Responsibilities: Creates and maintains Quality procedural documentation and repositories. Analyze the results of QA review and provides the Senior Analyst/manager with feedback on root causes, trends, and operational improvement opportunities Participate and lead small to medium scope operational improvement initiatives Builds a network of contacts inside and outside the company to identify and share best practices with the Quality Team Execute QA testing strategies that elicit data for use by management in the continuous improvement of departmental processes Analyze root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst Identify opportunities for operational improvements and make recommendations to the manager/Senior Analyst Lead small scope projects to implement improvements in efficiency or effectiveness Assist internal & external auditors with various audit testing Build a network of internal and external contacts Skills/Qualifications: Intermediate knowledge of quality assurance or auditing standards and techniques; basic knowledge of control frameworks and risk analysis models Basic knowledge of process analysis, particularly in identification of opportunities to streamline and improve customer service Intermediate to advanced data analysis skills in either MS Excel Education/Experience: Experience in accounting, quality assurance, auditing, or an equivalent combination of education and/or relevant experience. Specific experience will depend on the department’s need Education: Bachelors degree in Business, Accounting, Finance or related field 0-2 Years' Experience Job Types: Full-time, Contract Salary: $17.00 to $21.00 /hour Education: Bachelor's (Required) Location: Portland, OR (Required) Contract Length: 5 - 6 months Work Location: One location This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Schedule: Monday to Friday 8 hour shift

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 51 - 250

Revenue: 5 - 25 million (USD)

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