Commonwealth of Pennsylvania

About Commonwealth of Pennsylvania

THE POSITION If you are looking for a rewarding career in Human Services and you want to make a difference in the lives of others by providing benefits to Pennsylvania's most vulnerable citizens, then Income Maintenance Caseworker is the job for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care and Waivers as well as any additional programs the Department of Human Services administers for applicants/recipients in accordance with state regulations. DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment. This is permanent full-time employment. Positions are filled in Department of Human Service, Customer Service Centers (CSC) which is a call center environment where you will interact with customers via telephone. Duties: After completion of an eight (8) week training program, you will be completing your Income Maintenance Caseworker duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the Department administers for applicants/recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers over the phone, review policy, data enter information into an automated eligibility determination system as well as perform manual calculations. This includes all job functions that are necessary to perform these duties with or without reasonable accommodations. The majority of the Income Maintenance Casework (IMC) workload consists of interviewing customers, reviewing policy and the use of automated eligibility determination systems. A limited number of programs still require manual determination of benefits. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor. Work hours and additional information: Travel: As needed Overtime: As needed Shift Work: No Hours of Work: 8:30 a.m. to 5:00 p.m. Monday-Friday *May change based on operational needs* WORK CONDITIONS: Assigned work duties are performed in a controlled office environment. In Counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. County Preference: Hiring preference for this vacancy will be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position candidates who reside in other counties may be considered. In order to be eligible for this position you must: **Have successfully examined and have a current score on file for this job title. If you have not already done so, you must first apply to the exam posting and follow the directions provided. Link to INCOME MAINTENANCE CASEWORKER EXAM POSTING **Meet Pennsylvania residency requirements. **Be able to perform essential job functions. **Multiple positions may be filled. **Based upon the nature of the duties in the position description, the individual selected for this position may be required to annually disclose specific personal and business financial information in accordance with Management Directive 205.10 regarding Financial Disclosures Required by the Public Official and Employee Ethics Act. The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity. **Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [email removed].

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Company Type: Government

Company Size: 5001 - 10000

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