Calabrio

About Calabrio

Calabrio is an innovative, fast-paced, growing software company that delivers integrated workforce optimization software for today’s multi-channel contact centers. We are in an exciting growing phase and now is an excellent time to join and help us develop even further as a company. As SAM you will be directly responsible for delivering outstanding client experience and support to strategically important Calabrio customers. You will expand and strengthen commercial relationships by driving contract renewal, up-sell, and cross-sell opportunities with the Pre-Sales Engineer and Sales staff. Additionally, you will serve as customer advocates by coordinating technical issue resolution and driving functionality development with our Product team. As a SAM you will contribute to the organization with: High Customer satisfaction Focus on up-sell opportunities and renewal of existing customers Expanding contacts & Driving new, raving fans within the account Driving & measuring adoption & Customer Success Collaborate with TAM to drive growth in the regions Dare to challenge and develop customer by Understanding the needs for them to be successful Example of tasks Develop relationships with stakeholders and decision makers Improve customer experience and provide consultancy with sales accent Understand the customer’s current process, goals and pain points Provide user support training (Lunch and Learn sessions) Identify operational and systematic shortcomings Serve as (one in succession chain) escalation point of contact Reduce the number of reported Service Desk tickets year-over year Drive upgrade revenue through increased product adoption and increased usage Travel is a must for this position; mostly within the Nordic countries but also around central Europe. Skills & Experience WFM/WFO, operations leadership, process and practice expertise Ability to build strong relationships Ability to detect and proactively mitigate account risk/dissatisfaction Confident, high energy and self-motivated mindset Excellent communication and presentation skills Well-organized, with a high attention to detail and ability to prioritize Excellent oral and written communications skills in Dutch and English About Calabrio Calabrio has recently acquired Teleopti. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company. A bit about our culture Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied employees, customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers. Apply! Come together with us and build the best company in our space! If you have any questions, contact Sara Mensi, Talent Acquisition Specialist at [email removed].

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Company Info

Legal Form: AB

Company Type: Private

Company Size: 51 - 250

Revenue: 100 - 500 million (USD)

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Job Ads found: 526

Job Ads per Month: 12.5

Hiring Locations: 12

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