Bureau Veritas

About Bureau Veritas

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! Imagine being surrounded by the brightest minds in the industry. Bureau Veritas is looking for a CUSTOMER SERVICE REPRESENTATIVE As a CUSTOMER SERVICE REPRESENTATIVE, your responsibilities are: Develop and maintain client accounts. Be the key liaison between the client, the laboratory, and senior Bureau Veritas management. Respond to all client calls (telephone or email) in a timely manner according to department standards. Assist clients with the provision of data interpretive support. Provide consultation, recommendations, and assistance to clients. Stay current on the application and interpretation of applicable regulations as per internal training. Document and get closure on all client complaints. Assist the Sales team with active participation in development and execution of the regional sales strategies, assist in all quotation reviews, and RFP generation. Develop actual and potential clients through active participation in new account identification, and regular account reviews. Coordinate work schedules, reports, data, billing and client requests. Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation. Complete all office related administration tasks such as filing, reporting and invoice generation, mailing, etc. Coordinate and follow-up of all subcontracted analyses. Coordinate and schedule on time pick-up of samples and bottle orders. Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed. Adhere to all Health and Safety Regulations. Ensure Quality Standards are maintained. Provide client feedback to the Bureau Veritas management. Maintain current employee training file. Adhere to and participate with all QA\QC policies of the organization. Available to respond to emails and calls after hours and on weekends, when necessary – Phone will be provided. You are an ideal CUSTOMER SERVICE REPRESENTATIVE if you have: You possess a high school diploma and relevant food industry experience. You possess excellent communication skills (both written and verbal). You are an energetic individual that can work independently in a multi-tasking fast paced environment. You have the ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments. You have good knowledge of computers (Microsoft Word, Excel, Outlook). You possess good time-management, communication, multi-tasking and priority setting skills. You have the ability to adapt to a changing environment. You are detail orientated and have good record keeping skills. You have the ability to accurately follow Standard Operating Procedures (SOP’s) and work instructions. You possess the ability to learn quickly. You can sit for extended periods of time. You have superior typing skills. You are comfortable interacting with customers via telephone. You can support your clients after hours and on weekend, when needed, for emergency and urgent requests. Bureau Veritas is a world leader in testing, inspection and certification services. When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs. Join our talented community of scientists and experts and apply today at http://bvlabs.com/careers/current-opportunities Bureau Veritas Labs is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential. Shaping a World of Trust

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Company Info

Legal Form: AB

Company Type: Public

Company Size: 5001 - 10000

Revenue: 1 - 5 billion (EUR)

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Job Ads found: 30061

Job Ads per Month: 770.8

Hiring Locations: 658

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