Broadpeak

About Broadpeak

Role Description The candidate will be responsible for providing technical support to Broadpeak customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Broadpeak and associated equipment. The candidate will also participate in after-sales systems installation & integrations (commissioning, acceptance, and training) in customer premises and demonstrations of Broadpeak systems to prospective customers and partners. The role requires close liaison with external customers and with specialists in the Broadpeak internal Engineering, Operations & Sales departments. The candidate needs to be sufficiently mobile to be able to support activities within Asia with assignments potentially lasting one or two weeks. Main Responsibilities Provide first and second level support to customers. Be the primary contact for Broadpeak customers and for Broadpeak Support for escalation of support issues and follow through to resolution. Ensure the compliance to the SLA contractual commitments towards our customers in terms of response time, service continuity and final resolution delay. Perform regular preventive maintenance tasks to maximize our customer’s Quality of Service, and pro-actively propose improvement solutions. Report and track design, reliability and maintenance problems or bugs to design/software engineering. Upon request, manage on-site installation, commissioning and training services for new customers Knowledge and Skill Requirements University degree in computer science, electronic engineering or telecommunications related field. Minimum 3 years of direct experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar networking environment. Significant expertise in the following areas is desirable: Linux and Windows servers systems System and storage architecture IP network (including protocols, security and analysis tools) Following knowledge will be appreciated: Streaming video technologies and ecosystem Script development (Bash, python, perl…) Shared storage system Fluency in oral and written English. An Asian language would be a plus. Characteristics Positive and enthusiastic team player High sense of customer care Technical perseverance Able to operate with minimal supervision and wide latitude for independent action Perks Join the APAC regional office made of a team of 9 people from 7 different nationalities! You will benefit from: Incredible view on the Marina Bay Free tea, coffee and water basement food court APPLY FOR THIS POSITION First Name* Last Name* Email* Phone Position Availability - Now 1-3 months More than 3 months Upload resume* Upload cover letter Anything you would like to add? back to Careers index

Synonyms

Technologies (from Job Ads)

Hiring Locations

Headquarters

Loading map...

Company Info

Legal Form: GmbH

Company Size: 51 - 250

Job Ad Metrics

Job Ads found: 78

Job Ads per Month: 3.9

Hiring Locations: 2

Data Info