Blue Yonder

About Blue Yonder

The ITG Applications Support Analyst will be an integral part of the ITG support group and will work both independently and collaboratively with users across the organization. The scope of this position will be to provide support to internal users on a variety of technical issues involving a wide range of applications and technologies. Responsibilities: · Manages ticket queues, prioritizing work, resolving tickets, and working with developers to resolve user issues within prescribed timeframes across various applications. · Adheres to SLA’s, while ensuring customer satisfaction is met or exceeded · Improves the overall quality and completeness of application documentation and support procedures · Looks for long term solutions to routine problems · Participates in sprint and backlog planning activities for assigned functional area, understanding business process and application needs. · Reviews design documentation, enhancement plans and scope statements. · Socializes changes to application support team · Reviews supportability requirements for modifications. · Develops and optimizes release management processes · Follows change control processes according to ITG and SOX Policies. · Provides Change Management expertise to assess impact and develop action plans to mitigate risks. · Provides guidance, feedback, coaching and experiences to other ITG, project team or JDA associates to encourage teamwork and a positive work environment. Qualifications: · Bachelor’s degree in Computer Science or related field · Minimum 3 years of experience in an application development or support role · Experience supporting end users, and working on a team, that is distributed globally · Detail-oriented, multi-tasking, self-directed, with ability to prioritize tasks · Excellent problem-solving skills with the willingness to seek out multiple solutions to technical and operational problems and challenges · Excellent interpersonal and communication skills · ITIL experience · Ability to support multiple applications · Eagerness to learn new and emerging technologies “Nice to Have” Experience: · Informatica, or similar integration platform · MSSQL Administration + PL-SQL · Azure IaaS, PaaS, and SaaS technology · Salesforce administration · Apttus · Upland PSA · Workday HCM and Financials · SharePoint · Office 365 · PowerBI Tipo de puesto: Tiempo completo, Por contrato Salario: $16,000.00 a $18,000.00 /mes Idioma: Inglés Avanzado (Requisito mínimo)

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Company Info

Legal Form: Corp

Company Type: Private

Company Size: 5001 - 10000

Revenue: 1 - 5 billion (USD)

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Hiring Locations: 36

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