Barnes & Noble

About Barnes & Noble

JOB TITLE: Human Resources Service Center Representative REPORTS TO: Supervisor, Payroll JOB SUMMARY: As the HR Service Center Representative, you will provide outstanding customer service and guidance to our employees regarding Payroll and Timekeeping issues in a call center environment. You will be supporting over 750 bookstores as well as our Home Office and remote locations. By knowing your resources, both internally and externally, you will be able to contribute to the overall efficient operation of the Payroll Department and Human Resources Team. Your job knowledge should include the fundamentals of Supporting HR, Payroll, and Customer Service. ESSENTIAL FUNCTIONS: Serve as the first point of contact for HR inquiries, including questions regarding employee portal navigation, HR/Payroll policies and procedures, employment verifications, garnishments, and unemployment claims Assist Payroll with auditing and resolving escalations by identifying issues, recommending solutions, and ensuring resolution is reached in an expedited fashion Partner with Accounts Payable on payroll vendor invoicing Assist Supervisors and Managers with day-to-day execution of Payroll and HR duties while supporting the team regarding proper procedures, policies, and requirements Sort, track, and distribute documents that arrive at the service center for processing (e.g., mail) Additional responsibilities as requested REQUIREMENTS/QUALIFICATIONS: Bachelor’s Degree preferred 2-4 years of comparable Call Center experience within a Payroll or Human Resources department Outstanding customer service and interpersonal skills Excellent verbal and written communication skills Ability to identify and resolve issues in a timely fashion Must possess a friendly, positive, and professional demeanor in a team setting with strong listening skills Experience with Ultimate Software or equivalent HRIS preferred but not required KEY RELATIONSHIPS: Human Resources Staff Store Management/Staff Field Management Home Office Accounting/Tax/Treasury Third Parties Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Company Info

Legal Form: Inc

Company Type: Public

Company Size: 5001 - 10000

Revenue: 1 - 5 billion (USD)

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Job Ads found: 13164

Job Ads per Month: 268.7

Hiring Locations: 535

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