Associa

About Associa

Looking for your next opportunity at a consecutive 3-year certified Great Place to Work company? Apply to join the Associa family today! The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. Job Duties and Responsibilities Duties include but are not limited to: Coordinate with customers to resolve any billing inquiries. Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. Other duties as assigned. Must be available for 9:00am - 5:00pm M-Th and 9:00am - 1:00pm Friday. Knowledge and Skills Knowledge of general office equipment (copier, fax, phone systems, etc.). Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills. Education and Experience High School diploma or GED Required Associates Degree Preferred 0 -- 3 years of directly related or closely related experienc Working Conditions Typical office environment Overtime may be required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities. ENVIRONMENTAL DEMANDS Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances. With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com. Job Type: Full-time Salary: $17.00 /hour Experience: relevant: 1 year (Preferred) Call Center: 1 year (Preferred) customer service: 1 year (Preferred) Education: High school or equivalent (Required) Work authorization: United States (Required) Additional Compensation: Bonuses Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Flexible schedule Parental leave Relocation assistance Professional development assistance Communication method(s) used: Email Phone Chat Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Schedule: Monday to Friday

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Company Info

Legal Form: Inc

Company Type: Private

Company Size: 5001 - 10000

Revenue: 0.5 - 1 billion (USD)

Job Ad Metrics

Job Ads found: 2220

Job Ads per Month: 43.5

Hiring Locations: 100

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