Apex Systems

About Apex Systems

Who you are Act as a focal point for high impact, large account problem resolution Works on complex problems where analysis of situations requires in-depth evaluation of factors Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer Receive minimal supervision, no instruction on routine work, and general instruction on new assignments Perform ad hoc analyses and tasks as assigned Provide guidance and leadership to less experienced engineers May require some travel to customer locations in this role Qualifications: Must understand and have worked in an operational environment such as a SOC/NOC or IT for 3-7 years Demonstrated leadership experience in the area of Security or Network Operations Proven planning, prioritization, and organizational skills Experience with developing and presenting customer consumable reports on Operational performance and efficiency Demonstrated drive for continuous learning, results-orientation, and teamwork Firm Understanding of ITIL Process guidelines, with specific focus on Incident, Problem, and Change Management Ability to drive change through innovation & process improvement Ability to manage projects and drive action items with customers and cross-functional peers Proven crisis management skills Build internal and external client relations Professional & concise communication (written & verbal) BS in Engineering/Computer Science/IT and/or equivalent experience Job Types: Full-time, Contract Salary: 70.00zł to 88.00zł /hour Experience: Incident Management: 2 years (Preferred)

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Company Info

Legal Form: Inc

Company Type: Entreprise cotée en bourse

Company Size: 5001 - 10000

Revenue: 1 - 5 billion (USD)

Job Ad Metrics

Job Ads found: 33446

Job Ads per Month: 711.6

Hiring Locations: 548

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