Amber Group

About Amber Group

Responsibilities: 1.Manage customer inquiries, advices and suggestions via online support platform tools. 2.Manage customer on-boarding processes. 3.Handle customer complaints, any special case or ad hoc tasks. 4.Create easy to digest FAQ documentation for customer. 5.Assist Customer Service Lead to expand the team quickly. 6.Assist Customer Service Lead to coach and develop customer service agents. Create an environment where they can excel through encouragement and empowerment. Requirements: 1.Deep level understanding of Cryptocurrency. 2.Ability to work under pressure, attention to detail with excellent communication skills and patience. 3.Good communication skills in English and Mandarin are required, Japanese and Korean plus is highly regarded. 4.Minimum 1-3 year experience in customer service, preferably in fintech, finance or E-commerce industry. Outstanding new graduates are also welcomed to apply. 5.High level of honesty and integrity; Proactive and considerate; A sense of responsibility and team work spirit. 6.Be willing to rotate under different work shifts in other overseas offices. What’s On Offer We aim to use the global grading system in the future to indicate the level where the candidate stands in our organization structure. The grading will be directly relevant to the candidate's title and salary package 1.We offer an attractive compensation package working in a cutting-edge field of cryptocurrency. 2.Dynamic environment and work with extremely smart people. 3.Social insurance and Supplementary commercial insurance. 4.Paid annual leave. 工作類型: 全職 薪資:每月 70,000.0元-100,000.0元 教育: 大學 (優先考慮)

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Company Info

Legal Form: Limited

Company Type: Public

Company Size: 51 - 250

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Job Ads found: 225

Job Ads per Month: 7.3

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