Advatix

About Advatix

Job Summary  Experience of working in US process  Experience working with customer service  Ability to stay calm when customers are stressed or upset  Comfortable using computers  Strong phone contact handling skills and active listening  Familiar with CRM systems and practices  Excellent communication and presentation skills  Ability to multi-task Responsibilities and Duties Maintaining a positive, empathetic and professional attitude towards customer at all times.  Responding promptly to customer inquiries  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution  Keeping record of customer interaction, transactions, comments and complaints.  Communicating and coordinating with colleagues as necessary  Manage large amounts of incoming calls  Providing feedback on the efficiency of the customer service process  Identify and assess customers' needs to achieve satisfaction  Go the extra mile to engage customers Job Type: Full-time Salary: ₹20,000.00 to ₹30,000.00 /month Experience: customer service: 1 year (Required) total work: 1 year (Required) Education: Higher Secondary(12th Pass) (Required) Location: Gurgaon, Haryana (Preferred) Language: English (Required) Shifts: Morning (Preferred) Any (Preferred) Call Centre Experience: Inbound calls (Preferred) Benefits: Health insurance Provident fund (PF) Benefits provided: Incentive on reaching sales target Cab provided Training provided: Yes - Training provided Industry: Logistic Support Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested

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Legal Form: Inc

Company Type: Public

Company Size: 51 - 250

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Job Ads found: 532

Job Ads per Month: 14.0

Hiring Locations: 57

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